There is an increasing expectation upon Councils to deliver better regulatory outcomes for their communities. Historically, Lake Macquarie City Council had poorly designed regulatory practices which burdened the community with unnecessary interactions with government and caused Council to fail in reducing risks to the environment and public health. Council has established a best practice Regulatory Compliance Framework by directing regulatory effort towards reducing risks and delivering measurable outcomes. The Framework is a strategic approach to regulatory compliance, applying best practice principles and processes to deliver outcomes, reduces burden on the community and increases positive outcomes for the community.